WorkCover has a formal complaint resolution process in place to ensure that your complaint is addressed.

Complaint

Under this process a complaint covers:

• the conduct of staff
• the conduct of any agency linked to our services
• a product or service 
• lack of access to an offered product or service.

A complaint is not:

• a request for information
• an explanation of aspects of a product or service
• an appeal against a claim or levy related matter.

Making a complaint

To assist us to help you, you will need to:

• gather all documentation that may be relevant
• think about the questions you want answered
• decide what it is you want us to do
• read your rights and responsibilities
• complete the Complaint Form below.

Online complaint form

Contact us

Telephone us on 13 18 55 if you would like to talk about your complaint.