Our service commitment to you

At WorkCover we want to make sure that you receive a high standard of service from us and our claims agent Employers Mutual. We are committed to providing advice and information clearly; to always being courteous, considerate and respectful; to meeting agreed actions and deadlines; and to maintaining confidentiality and privacy in accordance with legislative requirements.

If you experience anything less than this level of service, please let us know so that we can address your concerns and improve our service.

Complaints are taken seriously and we have a complaints resolution process to ensure complaints are addressed. You can find our full Service Charter here.