Case managers

The case manager is responsible for deciding if the claim can be accepted for compensation under the legislation. The case manager will work with the injured worker, employer, health provider(s) and rehabilitation provider to coordinate the return to work process. Their role includes:

• case managing the claim from an administrative, cost and legislative perspective
• developing and approving programs and plans in consultation with all parties
• ensuring information provided to injured workers about their rights and responsibilities is made available in a language or format suitable for the worker
• assessing the requirement for workplace rehabilitation intervention through consultation with the worker, employer and treating doctor
• determining the rehabilitation and return to work objective and goal(s) for the worker if required
• selecting a rehabilitation service provider to provide user services
• assessing the requirement for medical expert and other support services in consultation with the workplace rehabilitation consultant and treating medical practitioner
• reviewing programs and/or plans to ensure they are progressing towards the identified objective and goal.