Applications are sought for the position of Senior Claims Specialist within the Agent Return to Work (RTW) Services business unit.

The successful applicant will provide advice on appropriate strategies, controls and Return-to-Work initiatives on extended duration disabilities and has operational control over key related functional areas including claims payments and Case Manager training.

This position is a key resource for expertise related to these functions and also has a key role in establishing and maintaining effective networks with claims agents. The role also provides subject matter expertise to the Project Management Office and RTW Directorate on key projects.

To be successful you will have:

• a sound understanding of the South Australian workers’ compensation environment and systems
• strong working knowledge of the Workers Rehabilitation and Compensation Act 1986
• experience in managing complex programs and/or projects
• extensive claims management knowledge and/or agent experience
• demonstrated leadership ability
• ability to establish and maintain sound relationships with internal and external stakeholders
• knowledge of WorkCover’s systems, case management and legislative obligations and requirements, and
• excellent verbal and written communication

This is a senior role requiring a high-level of negotiating and influencing skills to instil a continuous improvement culture and drive best practice case management within our claims agent.

For a copy of the position description or to apply please forward your application and resume to recruitment@workcover.com

Applications close Thursday, 29 July 2010.

Grade 2 – Ongoing

3 Positions
Applications are sought for three Information Officers to join the Levy Operations unit within Finance and Revenue.

The successful applicants will provide high quality customer service and advice to employers and workers within the agreed service standards. In addition, Information Officers identify opportunities with each customer interaction that contributes to WorkCover’s critical success factors and a culture of continuous improvement.

Key responsibilities include;

• ensuring customers receive accurate, reliable and timely information and services through various information channels including face to face, telephone, written and online inquiries
• timely and efficient management of employer registrations, reconciliations and levy correspondence, and
• a high level of customer service standards, including initiating outbound calls as required

To be successful you will have;

• demonstrated customer service experience
• excellent time management skills
•  the ability to work under pressure
• the ability to work well within a team
• strong written and oral communication skills, and
• knowledge of the Workers Rehabilitation & Compensation Act 1986 or the ability to acquire such knowledge

For a copy of the position description or to apply please forward your application and resume to recruitment@workcover.com

Applications close Wednesday, 4 August 2010.